Social Services Annual Report

There is a statutory requirement for every local authority to produce an annual report on the discharge of its social services functions and the report must include:

  • an evaluation of performance in delivering social services functions for the past year including lessons learned;
  • how the local authority has achieved the six quality standards for well-being outcomes;
  • qualitative and quantitative data relating to the achievement of well-being outcomes;
  • the extent to which the local authority has met the requirements assessing and meeting needs;
  • objectives for promoting the well-being of people needing care and support and carers needing support for the following year including those identified by population needs assessments;
  • the local authority’s performance in handling and investigating complaints;
  • responses to any inspections of its social services functions;
  • an update on Welsh language provision; and
  • how the local authority has engaged people (including children) in the production of the report.

The report also needs to show assurances concerning:

  • structural arrangements enabling good governance and strong accountability;
  • effective partnership working via Partnership Boards; and
  • safeguarding arrangements.

The report cannot cover every aspect of what the local authority is doing in its social services and related functions. Instead it highlights priority areas for improving outcomes and improvement in performance linked to the six quality standards. The key issue is “what were the outcomes for people?”

Supporting documents:

For further information please contact:

Write to us:        
Director of Social Services     
Anvil Court       
Church Street
NP13 1DB

Call us: (01495) 355 262
Email us: 
Visit our website:

Related Documents

Contact Information

For information, advice or assistance, to make a referral or report concerns in relation to:

  • a person aged 18 or over, please contact the Adult Services IAA Hub
  • a child or young person, please contact the Children’s Services IAA Hub

Telephone: 01495 315700
Email Adults Team:

Email Children's IAA Team:

Fax: 01495 353350

Social Services Directorate
Anvil Court
Church Street
NP13 1DB