Reporting a Flooding or Drainage Issue

In an emergency

If water is entering your property or there is a risk to life, call the emergency services on 999.

If water is entering your property  or you have been flooded and need to speak to someone for more advice please contact the Civil Contingencies Team on:

  • 01495 311556

Flooding from highways

Flooding caused by overflowing drains or gullies within the highway network managed by Blaenau Gwent County Borough Council should be reported to the Highways Department on the contact details below:

  • Telephone: 01495 311556

Flooding caused by overflowing drains or gullies on Trunk Roads (A465) should be reported to the South Wales Transport Agency

Flooding from rivers

'Main rivers'

Natural Resources Wales is responsible for managing flooding from larger rivers, called 'main rivers'. Within Blaenau Gwent these are: 

  • Sirhowy River
  • Ebbw River
  • Ebbw Fach River

Flooding from 'main rivers' should be reported to Natural Resources Wales or telephone the incident hotline.

Incident hotline on 0800 80 70 60 (24-hour).

To listen to recorded flood warning information for your area or to speak to someone for advice, call 0345 988 1188 (24-hour).

Other rivers

Smaller watercourses, not classified as 'main rivers' fall under the responsibility of Blaenau Gwent County Borough Council. Please contact us at 01495 311556.

Flooding from a public sewer, a burst water main or water service pipe

Flooding from these sources should be reported to:

Dwr Cymru Welsh Water or 0800 0853968 (24-hour)

Flooding from all other sources

Blaenau Gwent County Borough Council is responsible for managing the risk arising from flooding from surface water, groundwater and ordinary watercourses (smaller watercourses and ditches).

If you are experiencing flooding from surface water (run off or ponding), groundwater or any small watercourses or ditches (ordinary watercourses) please use the e-form on this page alternatively contact us at 01495 311556.

Historical flooding incidents

Improving our knowledge and understanding of historic flooding events across the borough will help us to focus our resources and funding towards those areas most susceptible to flooding.

We are working to set up a webpage to allow you to upload information you have in relation to current and historical flooding incidents.

In the meantime if you have any relevant information on historic flooding incidents, including photographs please send information to the Infrastructure team using any of the contact details below or contact us here

Contact Information

Name of Team: Infrastructure

Telephone Number: 01495 311556

Address: Technical Services,
Blaenau Gwent County Borough Council,
Municipal Offices, Civic Centre, Ebbw Vale, Gwent, NP23 6XB