Welsh Water Customer Assistance Fund Debt Support Scheme
The Customer Assistance Fund Debt Support scheme is designed to help those in severe financial hardship to clear and get on top of their payments.
For more information visit https://www.dwrcymru.com/en/support-with-bills/customer-assistance-fund
Welsh Water Direct Debit Support Scheme
If you are in financial hardship and you are in debt with Welsh Water this scheme may help by paying you water charges and debt through your benefit.
For further information please visit https://www.dwrcymru.com/en/support-with-bills/water-direct-scheme
HelpU Tariff
The HelpU tariff helps low-income households by putting a cap on the amount you have to pay for your water.
For further information please visit https://www.dwrcymru.com/en/support-with-bills/helpu-tariff
Bill Cap - WaterSure Wales Tariff
If you already have a meter, or have requested one, the Bill Cap - WaterSure Wales tariff puts a cap on the amount you have to pay for your water.
You must have a water meter or opt in to have a meter fitted. You must be receiving a qualifying benefit or tax credit and either:
- Have 3 or more children under the age of 19 living at your home who you can claim child benefit for.
- Have a member of your household with a medical condition that required significant use of extra water
For more information, please visit www.dwrcymru.com/en/support-with-bills/watersure-tariff
Struggling to pay for Fuel
There is lots of helpful information out there, but it’s sometimes hard to know what it is or where to start so we have put together this booklet to help. Click here to view.
If you are on a pre-payment meter, struggling and in need of further help or advice, please visit our community hubs where one of our advisors will be available to support you.
Please click the link https://www.blaenau-gwent.gov.uk/en/resident/blaenau-gwent-community-hubs/ to find a Hub near you.