Changes to the way we collect your recycling

Frequently Asked Questions

Introduction

To ensure we’re continuing to provide a sustainable and efficient waste and recycling collections service, we’re making some changes to the way we collect your recycling.

Residents across the borough will be affected by different changes being carried out. Please refer to the letter we recently gave to you to find out about the specific changes affecting you and the recycling collections you receive.

Here you will find answers to the most frequently asked questions about each of the changes we’re making across Blaenau Gwent.

Your recycling is making a BIG difference in Blaenau Gwent – thank you for continuing to do your bit for the environment by recycling all that you can.


A new recycling container for your cardboard

Why are you asking me to put my cardboard into a separate container to my glass?
Following a successful trial in some areas where we collected cardboard separately to glass, we’re now providing all homes with this new white hessian sack and asking you to place all your cardboard inside this new container.

The main reason for keeping your cardboard separate from your glass bottles & jars is for the safety of our collection crew when collecting your glass.

It will also improve the quality of the cardboard we collect to be recycled, by keeping it cleaner and dryer, which will allow us to recycle more of the cardboard we collect from you.

The extra space across both containers will also enable you to recycle more cardboard and more glass bottles & jars.

From 18 October, please place any cardboard inside your new white hessian sack, leaving the bottom container of your Trolibocs for your empty glass bottles & jars only.

When and where should I put out my new white hessian sack for cardboard?
Please close the lid on your filled sack to keep your cardboard as dry as possible, then place it alongside your other recycling containers on your recycling collection day.

Keeping your cardboard as dry as possible will increase its quality. The wetter the cardboard, the less likely it is to be recycled into new good quality products.

I received my letter but was not given a white hessian sack for my cardboard. How should I order this new sack?
Your letter should have been delivered to you with a new sack for your cardboard, but in the unusual circumstance that you didn’t receive a sack, please click here to order your new white hessian sack or call us on 01495 311556. https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/request-recycling-equipment-refuse-bins/

I already have a white hessian sack that you gave to me as part of a trial you carried out a few years ago. Which sack should I use and what should I do with the spare one?
If you have an extra white hessian sack, you may use this to put out additional cardboard items that you might want to get rid of. If you’d prefer not to hold onto this extra sack, please call us on 01495 311566 to arrange for us to collect it.

I put out a lot of cardboard. May I order another white hessian sack?
If you’d like an extra white hessian sack to put out additional cardboard, please click here or call us on 01495 311556. https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/request-recycling-equipment-refuse-bins/

I need to order a replacement container for a different type of material. How should I do this?
If you need to order replacement bags, bins, caddies, sacks or a new Trolibocs, please click here or call us on 01495 311556. https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/request-recycling-equipment-refuse-bins/

What will my recycled cardboard be turned into?
Your cardboard will be collected to be recycled into new products like cardboard boxes and egg cartons.

What should I do with dirty cardboard?
If your cardboard is contaminated with food or grease, like pizza boxes, place this dirty cardboard inside your black bags or black bin for non-recyclable waste instead.


A change to the way you put out your food and drink cartons to be collected for recycling

Into which recycling container should I place my empty food and drink cartons, such as Tetra Pak items?
From Monday 18 October, please place any food and drinks cartons, such as Tetra Pak, inside your Trolibocs container for plastics and metals (and no longer with your cardboard), for them to be recycled.

Please remember to empty and rinse these cartons – like you do your other plastic and metal items – before putting them inside your container.

When you say ‘food and drink cartons, such as Tetra Pak items’, what types of items do you mean?
Examples of food and drink cartons, such as Tetra Pak items, include:
• Juice cartons
• Milk cartons
• Soup cartons
• Custard cartons

Why are you asking me to place my food and drink cartons, such as Tetra Pak items, into a different container to be recycled?
Food and drink cartons, such as Tetra Pak, are made using a complex mix of packaging types, which includes a combination of plastic, metal and cardboard-based materials. Whilst we previously collected these items to be recycled alongside your cardboard – which enabled us to recycle some of the cartons’ components – we are now able to collect them alongside your plastics and metals, which uses a more precise recycling process that will allow us to recycle even more of the materials from each carton we collect from you.

What will my recycled food and drink cartons, such as Tetra Pak items, be turned into?
Your Tetra Pak items will be recycled to produce ‘coreboard’, which is converted into tubes and cores for products such as hot chocolate and gravy granule containers, as well as other cardboard packaging.

A new collection point for your recycling

Why are you asking me to place all my recycling containers at the rear entrance of my property in the lane behind my home to be collected/emptied?
Some residents have told us they’d prefer to put out their recycling containers at the back of their property, to prevent them from having to carry these through their home. We’ve considered from which properties we’re able to collect recycling from the rear entrance of properties in the lanes behind homes, bearing in mind any potential access issues for our collection crews and vehicles, and are now able to offer this service to many residents.


A new collection day for your recycling

Why is my collection day changing for my recycling?
To ensure we’re continuing to provide a sustainable and efficient waste and recycling collections service, we’re making some changes to the way we collect your recycling.
These efficiencies mean the day on which we collect your recycling is changing. Your recycling includes the following materials: food, paper, plastics, metals (cans), glass, and cardboard, as well as any clean textiles, household domestic batteries and small electrical items.

To check your collection dates, click here or call us on 01495 311556. (Insert link to https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/find-your-bin-collection-day/)

I subscribe to receive a garden waste collection. Is my collection day changing for this service?
No, we will continue to collect your garden waste on your current collection day.

I subscribe to receive an absorbent hygiene products (AHP) collection. Is my collection day changing for this service?
No, we will continue to collect your AHP – that is, nappies, incontinence products and empty stoma bags – on your current collection day. If you’d like more information about our absorbent hygiene products collection service, please click here. (Insert link to https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/absorbent-hygiene-products-collections/)

How may I check my waste and recycling collections dates?
Click here to check your collection dates or call us on 01495 311556. (Insert link to https://www.blaenau-gwent.gov.uk/en/resident/waste-recycling/find-your-bin-collection-day/)