Environmental Protection – Covid19 service update
COVID-19: Update on Service Delivery for Environmental Protection
As you are aware the current Government advice is to adopt social distancing where possible and to avoid unnecessary travel in order to reduce the transmission of coronavirus (COVID-19). In line with official advice staff are currently working from home and the advice issued by the Government on 23rd March 2020 was that face-to-face contact with members of the public should be minimised as well as unnecessary journeys.
During this period of uncertainty, the Environmental Protection Team will endeavour to continue respond to complaints in relation to noise and other Statutory Nuisances but it is likely that our normal responses and actions will not be possible.
Responding to complaints:
Under the circumstances, we are taking Government advice and having concluded to follow this we will only be able to offer limited actions in trying to resolve your complaints. These will include some form of remote communication with the alleged offender such as a letter, e-mail or telephone call. Home visits will only be carried out where absolutely necessary, where the issue cannot be resolved remotely and when public safety is possibly at risk, for example gas safety issues in privately rented properties. Depending on the nature of the complaint we may also seek the involvement of an outside agency such as the Police, particularly if there are other concerns such as anti-social behaviour.
We would therefore ask that you provide us with as much information about your complaint as possible so we can identify the alleged offender. Anonymous complaints or those where the offending site has not been identified are unlikely to be actioned.