Consumer Advice & Information

Consumer advice is provided by the Citizens Advice Consumer Service which offers free, confidential and impartial advice on consumer issues. The website provides lots of information and advice about what your rights are and how to take action.

You can get advice on: -

  • goods that are faulty, not fit for their purpose, or described incorrectly
  • services that have not been carried out with reasonable care and within a reasonable time or for an acceptable price
  • what to do if you think you have been scammed

 

If the website does not provide you with an answer to your problem, you can contact them through their online enquiry form or call 03454 04 05 06 and at Citizens Advice Consumer Advice 

More information on the Consumer Rights Act 2015, which came into force on 1st October 2015, can be found on the Citizens Advice website

Citizens Advice consumer helpline works in partnership with Local Authority Trading Standards Services by providing first level advice and information on consumer issues. Trading Standards are notified of complaints from consumers and traders in Blaenau Gwent and Torfaen and will contact you if they consider further investigation or action is required. 

The Food Standards Agency provides information for consumers on the latest food alerts and product recalls. 

Contact Information

Name of Team: Trading Standards

Telephone Number: 01495 357813

Address: Civic Centre, Ebbw Vale, NP23 6XB

Email Address: trading.standards@blaenau-gwent.gov.uk