Supported Living Service

Supported Living Service

Blaenau Gwent Supported Living Service is part of Blaenau Gwent County Borough Council Social Services Department and has been in operation since 2005.

Its main aim is to enable people with learning disabilities to live as independently as possible in their own homes. 

Our Support Staff have the necessary skills, training and knowledge to meet individual’s needs and promote their independence. They respect service user’s rights to confidentiality, choice, dignity and privacy. 

We constantly monitor the standards of service we deliver and use this information to continually improve and develop services to meet the needs of the people of Blaenau Gwent. 

All service user have their support service reviewed periodically and will be asked to provide feedback on how well we are meeting their needs.

We aim to provide services to older people, people with learning/physical disabilities, sensory loss/impairment and people with mental health problems.

Services we provide are:

  • Personal Care
  • Domestic / Cleaning
  • Laundry / Ironing
  • Shopping / Chores
  • Finance / Budgeting
  • Socialising / attending appointments
  • Cooking / Food Preparation

For a more detailed list of services please refer to the Supported Living Leaflet which can be found on the Information Leaflets page.

There are support staff who are trained to work with service users who require more specialist assistance, for example someone with a Mental Health problem or have behaviour challenges.

Blaenau Gwent County Borough Council operates a charging and method of payment policy.  This will have been explained to you and/or Advocate when the Social Worker assessed your needs.

Any queries regarding Supported Living charges should be made to –

Social Services Department
Finance Section
Anvil Court
Church Street
Abertillery
Blaenau Gwent

Telephone No: 01495 355276 / 355676 / 356069

All service users are entitles to express their views. They are invited to give feedback on how they view the service we provide through filling in an annual questionnaire. By analysing the results we can see how well your needs are being met.

Blaenau Gwent County Borough Council’s “Rights to Complain” information leaflet along with complaints and compliment leaflets in the Information Leaflets page

In the event you may wish to make a complaint or need further information on your rights, you can contact one of the following organisations –

Care and Social Services Inspectorate Wales (CSSIW)

Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Telephone: 0300 062 8888
Fax: 0300 062 8548

Local Health Group

16a Market Square
Brynmawr
NP23 4AJ

Contact Information

If you would like to know more about the Supported Living service please contact:

Supported Living Team
Anvil Court  Church Street
Abertillery
Gwent
NP13 1DB

Telephone: (01495) 357706

Email: jo.hawkins@blaenau-gwent.gov.uk

For information, advice or assistance, to make a referral or report concerns in relation to:

  • a person aged 18 or over, please contact the Adult Services IAA Hub
  • a child or young person, please contact the Children’s Services IAA Hub

Telephone: 01495 315700
Email : dutyteam@blaenau-gwent.gcsx.gov.uk
Fax: 01495 353350

For general information enquiries:
Email : info@blaenau-gwent.gov.uk

Headquarters:
Social Services Directorate
Anvil Court
Church Street
Abertillery
NP13 1DB

Telephone: 01495 354680
Fax: 01495 355285