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Blaenau Gwent County Borough Council – Residents’ Satisfaction Survey 2005

Blaenau Gwent County Borough Council commissioned MORI Social Research Institute to undertake a survey of the residents of Blaenau Gwent.  

The principal objective of the survey was to provide the authority with robust data which accurately measure public opinion and satisfaction with the Council’s service provision, the awareness of council services, as well as residents’ views about living in Blaenau Gwent. 

MORI interviewed a total of 1,053 residents aged 16+ in 104 randomly selected sample points across Blaenau Gwent.  Within each sample point, interviewer targets were set to reflect the population profile of that area by age, gender and working status, using 2001 Census data.  At the analysis stage, data were weighted to the known population profile of the County Borough Council area. 

Fieldwork was conducted, face-to-face and in-home, between 10th January and 15th February 2005, by MORI’s own field force. 

The full report presents the findings of this survey.  The main body of the report sets out the detailed survey findings under the following sub-headings:

• Blaenau Gwent as a Place to Live;
• Quality of Life in Blaenau Gwent;
• Satisfaction with the Council;
• The Council’s Image;
• Information Provision;
• Service Usage and Satisfaction; and
• Voting and Local Democracy.

Also, available are summary leaflets available in English and Welsh presenting the main results of the survey.

The information and data generated from this survey will allow the Council to have a greater understanding of what residents feel about the area and Council, which will only add to the Council capabilities to make evidence based decisions that will benefit the area.