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Customer Satisfaction Surveys

Living In Blaenau Gwent Residents Survey

During spring/summer of 2009 the Council, along with other public service providers, carried out the ‘Living in Blaenau Gwent’ Residents Survey.  The survey was funded by the Blaenau Gwent Local Service Board, and asked questions about public service delivery in Blaenau Gwent as a whole.  Along with our partners, the Council will be able to use the findings to shape how we plan and deliver our services. 

In order for public services providers to offer you the high level of services that you expect, they need to understand how you feel about your area and the services that you use, why you feel this way, and how you think the area and the services available can be improved.   That way, service providers are able to put your experiences and suggestions at the centre of their decision-making and improve the delivery and quality of the services that you use.

Trained research representatives from CELLO mruk travelled all over Blaenau Gwent interviewing approximately 1,000 randomly selected residents. Interviews lasted approximately 45 minutes each, and were undertaken within resident’s homes.

For further information please contact the Council’s Policy and Research Team on 01495 355786

 

• Living in Blaenau Gwent - Final Report (Pdf)
• Living in Blaenau Gwent - Summary (Pdf)

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WHAT YOU TOLD US! - BGCBC Engages With Residents

Blaenau Gwent County Borough Council – Residents’ Satisfaction Survey 2005

Blaenau Gwent County Borough Council commissioned MORI Social Research Institute to undertake a survey of the residents of Blaenau Gwent.  

The principal objective of the survey was to provide the authority with robust data which accurately measure public opinion and satisfaction with the Council’s service provision, the awareness of council services, as well as residents’ views about living in Blaenau Gwent. 

MORI interviewed a total of 1,053 residents aged 16+ in 104 randomly selected sample points across Blaenau Gwent.  Within each sample point, interviewer targets were set to reflect the population profile of that area by age, gender and working status, using 2001 Census data.  At the analysis stage, data were weighted to the known population profile of the County Borough Council area. 

Fieldwork was conducted, face-to-face and in-home, between 10th January and 15th February 2005, by MORI’s own field force. 

The full report presents the findings of this survey.  The main body of the report sets out the detailed survey findings under the following sub-headings:

• Blaenau Gwent as a Place to Live;
• Quality of Life in Blaenau Gwent;
• Satisfaction with the Council;
• The Council’s Image;
• Information Provision;
• Service Usage and Satisfaction; and
• Voting and Local Democracy.

Also, available are summary leaflets available in English and Welsh presenting the main results of the survey.

The information and data generated from this survey will allow the Council to have a greater understanding of what residents feel about the area and Council, which will only add to the Council capabilities to make evidence based decisions that will benefit the area.