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Trading Standards

The aim of Blaenau Gwent Trading Standards is to ensure a fair, safe and equitable environment for all who purchase and sell goods and services in Blaenau Gwent.  We achieve this by providing advice and support for local consumers and businesses and, where necessary, by enforcement activities.

Consumer advice in Blaenau Gwent

Consumer Advice and information in Blaenau Gwent is now provided by two sources:-

Consumer Direct provides a telephone and online consumer advice service, which is supported by local authorities in Wales, and funded by the Office of Fair Trading.
  
Consumer Direct provides clear, practical advice to help consumers resolve problems and disagreements with suppliers of goods and services. Consumer Direct can advise on issues such as faulty goods, poor workmanship and substandard services. You should also contact Consumer Direct to report dishonest trading and scams.
  
Consumer Direct works in partnership with Local Authority Trading Standards Services by providing first level advice and information on a wide range of consumer problems. Only complaints requiring further investigation or assistance are referred to Trading Standards or other advice services.

Trading Standards routinely provide advice to businesses and consumers on their rights and obligations under current legislation.  Consumers visiting our offices in Brynmawr can also utilise our advice service.